By Tiffany Miller, Senior Account Executive, R&J Public Relations
No, you are not crazy and your co-worker is not speaking a different language. They are, however, probably speaking in a different style.
Identifying your own communication style as well as the styles of your colleagues communicate will not only enhance productivity but also alleviate frustration and confusion in the workplace.
There are four main communication styles: passive, aggressive, passive-aggressive and assertive. Understanding your communication style allows you to work on aspects that may weaken the effectiveness of your communication within the workplace and highlight your strengths. Understanding the styles of those you work with will enable you to work through any communication roadblocks you might be experiencing.
Passive
Passive communicators tend to avoid expressing their thoughts, ideas and feelings. They are often apologetic and soft spoken. They tend to communicate indirectly, show hesitation and typically agree with the majority. Passive communicators should be encouraged to participate and share their ideas and take steps to become more assertive.
Aggressive
Aggressive communicators defend themselves and their opinions. They are typically poor listeners since they are focused on themselves and their opinions. They often feel that their ideas and thoughts are superior to those of others. Aggressive communicators tend to interrupt others, monopolize conversations, and feel a sense of entitlement. To be more effective, aggressive communicators should express themselves directly and honestly and maintain respect for others.
Passive-Aggressive
Passive-aggressive communicators tend to deal with problems indirectly. They use sarcasm frequently and deny their emotions making it difficult to resolve conflict. When dealing with a passive aggressive communicator encourage them to talk more directly about his or her negative emotions, to create a more constructive approach to managing the situation. Confrontation will only result in denial and increased conflict. If you are a passive-aggressive communicator, try dealing with your issues directly. You can increase the effectiveness of your communication.
Assertive
Assertive communicators are able to effectively articulate their thoughts and feelings in a clear, concise and respectful manner. They are good listeners and take responsibility for their actions, choices and problems. Assertive communicators have a unique ability to stand up for themselves without putting others down. They are often well respected, confident, decisive and proactive. Assertive communicators tend to excel in the workplace.
What kind of communicator are you?
Tweet
