Category Archives: Blog

How to Pitch the Media

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By Dan Capawana
Whether it’s a new consumer product your client is launching, a grand opening or just a big announcement, you need to find the correct reporters who will be eager to share the information. This can be an intimidating task for public relations professionals, as members of the media can be notoriously difficult to get a hold of. But if you do your research and follow these guidelines, you can build a solid list of media contacts that you can work with for a long time. — Click headline for full article.

What is Good Customer Service?

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By Melissa Hoistion
I had a customer service issue with a large retail chain where I’d shopped. It caused me to pause and wonder if I was being overly dramatic, or if their customer service was really as bad as I thought it was. I sat down and asked myself, what do I expect in a customer service situation? Then I had to ask myself, do I always provide five-star customer service, or client service as we call it at R&J? –Click headline for full article.

Planning is Essential for Career Success

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By Michael Palumbo
An action plan should be at the forefront of every goal you want to accomplish in business and in your career. To achieve success, you should have an outlined plan on how to get there. — Click headline for full article.